Return & Refund Policy

Last updated: 21 April 2026

This Return & Refund Policy explains how returns, refunds, and order issues are handled for purchases made on urostal.org (the "Website") operated by Firenze BioHealth SRL ("Firenze BioHealth", "we", "us", or "our").

By placing an order on our Website, you agree to the terms described below, in addition to our Terms and Conditions and any mandatory consumer protection rules that apply in your country.

1. General Principles

Urostal is a food supplement in capsule form. For safety and hygiene reasons, we can only accept returns of unopened and unused products, except where otherwise required by applicable law.
We do not offer medical or therapeutic guarantees. Individual experiences with Urostal may vary. Dissatisfaction with personal results alone does not generally qualify for a refund outside of your legal rights.
This policy does not limit your statutory rights as a consumer, which may grant you additional protections (for example, a legal right of withdrawal for distance contracts in the EU).

2. Right of Withdrawal (Where Applicable by Law)

If you are a consumer in the European Union or another jurisdiction that grants a legal right of withdrawal for online purchases, you may have the right to withdraw from your purchase within a specific period (usually 14 days) without giving any reason.

However, many laws provide exceptions for sealed health or hygiene products once opened, including food supplements. Therefore:

You can usually withdraw and return unopened Urostal products within the legal withdrawal period.
Once the safety seal is broken or the package is opened, your withdrawal right may no longer apply for health and hygiene reasons, unless otherwise required by local law.

2.1 How to exercise your withdrawal right

To exercise your right of withdrawal (if applicable), you must inform us of your decision to withdraw from the contract within the legal deadline. You can do this by sending a clear statement by email:

Email: [email protected]

Please include:

Your full name
Order number
Date of purchase
Products you wish to return

We will acknowledge receipt of your withdrawal request and provide instructions for returning the products.

3. Conditions for Returns

To be eligible for a return (voluntary or under a legal right of withdrawal), the following conditions generally apply:

The product must be returned in its original condition, unused, and unopened, with all seals and labels intact, unless otherwise required by law.
The product must be returned in its original packaging or equivalent protective packaging.
The return must be initiated and shipped within the time frame communicated by us and/or required by law.

We reserve the right to reject returns that do not meet these conditions or that are returned without prior notice.

4. Return Process

4.1 Request a return authorization

Before sending any product back, please contact our customer support:

Email: [email protected]

Include your order number, the item(s) you want to return, and the reason for the return. We will provide you with instructions and the return address.

4.2 Shipping your return

Unless otherwise specified or required by law, you are responsible for the cost of returning the product to us.
Please use a trackable shipping method and keep the proof of postage. We are not responsible for lost or undelivered return shipments.
Pack the items carefully to prevent damage in transit.

5. Refunds

5.1 Refund assessment

Once we receive your returned product, we will inspect it to verify its condition and eligibility for a refund. We will notify you by email once your return is processed.

5.2 Amount refunded

If your return is approved, we will refund:

The purchase price of the returned product(s); and
Standard shipping costs paid at the time of purchase, where required by applicable law. Additional costs for express or special delivery methods are typically non-refundable.

Any discounts or promotional codes applied at the time of purchase may affect the refund amount.

5.3 Method and timing of refund

Refunds are issued using the same payment method you used for the original transaction, unless we agree otherwise with you.
We aim to process approved refunds promptly, typically within 14 days after we receive the returned goods or proof that they have been shipped back, as required by law.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

6. Damaged, Defective, or Incorrect Items

We take care to ensure that Urostal products are delivered in good condition. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, ideally within a few days of delivery.

To help us assist you efficiently, please provide:

Your order number
A description of the problem
Clear photos of the product, packaging, and any visible damage, if applicable

Depending on the situation and applicable law, we may offer a replacement, a partial refund, a full refund, or another appropriate solution. We may ask you to return the defective or incorrect product or to safely dispose of it following our instructions.

7. Non-Returnable Items

For safety and legal reasons, and unless otherwise required by your local law, we cannot accept returns for:

Opened or partially used bottles of Urostal (broken seals, missing capsules, etc.)
Products damaged due to improper storage or handling after delivery
Products returned after the maximum time limit specified in this policy or under applicable laws

8. Order Cancellations

If you wish to cancel your order, please contact us immediately at [email protected]. If your order has not yet been processed or shipped, we may be able to cancel it and provide a full refund.

If the order has already been shipped, it may no longer be possible to cancel, but you may still be able to return the product in accordance with this Policy and any applicable legal rights.

9. Important Disclaimer

Urostal is a natural food supplement designed to support male urinary and prostate health. It is not a medicine and is not intended to diagnose, treat, cure, or prevent any disease. The effects of food supplements can vary between individuals. Our Return & Refund Policy does not replace medical advice and cannot be used as a guarantee of a specific health outcome.

If you have questions about your health, pre-existing conditions, or the use of supplements, please consult a qualified healthcare professional before using Urostal.

10. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in our practices, our products, or legal requirements. When we make changes, we will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this Policy periodically before making a purchase.

11. Contact Us

If you have any questions about returns, refunds, or this Policy, please contact us:

Email: [email protected]
Website: https://urostal.org